Refund Policy

1. Eligibility for Refund

To be eligible for a refund, you must meet the following criteria:

• Request must be made within 14 days of purchase
• You must provide your order number or receipt
• The reason for refund must be provided
• You have not violated our Terms of Service

2. Valid Reasons for Refund

We will process refunds for the following reasons:

• Product does not match the description
• Technical issues preventing access to the product
• Duplicate purchase by accident
• Product quality does not meet expectations
• Prompts do not work as intended with ChatGPT

3. Non-Refundable Situations

Refunds will NOT be provided in the following cases:

• Request made after 14 days from purchase date
• You have downloaded and extensively used the product
• Change of mind after the refund period
• Inability to use ChatGPT or similar AI tools (not related to our prompts)
• Violation of license terms or unauthorized distribution
• Chargebacks initiated without contacting us first

4. How to Request a Refund

To request a refund, follow these steps:

1. Email us at support@proveno.net
2. Include your order number or purchase receipt
3. Provide the email address used for purchase
4. Explain the reason for your refund request
5. Allow up to 48 hours for our response

5. Refund Process

Once your refund request is approved:

• You will receive a confirmation email
• The refund will be processed within 5-7 business days
• Funds will be returned to your original payment method
• Credit card refunds may take 5-10 business days to appear
• Klarna refunds follow Klarna's refund timeline
• Access to digital products will be revoked

6. Partial Refunds

In certain situations, we may offer partial refunds:

• If you've purchased multiple products but only have issues with some
• If you've used the product extensively before requesting a refund
• If the refund request is made close to the 14-day deadline

7. Exchange Policy

We offer exchanges in the following cases:

• Wrong product purchased by mistake
• Upgrade to a higher license tier
• Exchange for a different product bundle of equal or greater value

To request an exchange, contact us at support@proveno.net

8. Disputes and Chargebacks

Before initiating a chargeback with your bank or credit card company:

• Please contact us first to resolve the issue
• We will work with you to find a satisfactory solution
• Unauthorized chargebacks may result in account termination
• We reserve the right to dispute chargebacks

9. Customer Satisfaction

Your satisfaction is our priority. If you have any concerns about your purchase:

• Contact our support team for assistance
• We offer technical support to help you use the prompts effectively
• We may offer store credit or future discounts as alternatives to refunds
• We continuously improve our products based on customer feedback

10. Contact Us

For refund requests or questions about this policy: